References
Argyris, C (1990) Overcoming Organizational Defenses. Boston, MA: Allyn & Bacon.
Argyris, C (1991) "Teaching smart people how to learn." Harvard Business Review, May-June 1991.
Bates, M and Keirsey, DW (1978) Please Understand Me. Del Mar, CA: Prometheus Nemesis Book Company. (Note: This book is hard to obtain. There is a good summary of Bates and Keirsey's work in chapter 4 of Kroeger, O and Thuesen, JM (1988) Type Talk: The 16 Personality Types That Determine How We Live, Love, and Work. New York: Dell Publishing.)
Kirkpatrick, DL (1975) Evaluating Training Programs. Milwaukee, WI: ASTD.
Knowles, M (1990) The Adult Learner: A Neglected Species, Fourth Edition. Houston, TX: Gulf Publishing.
Sweeney
LB and Meadows D. The Systems Thinking Playbook Durham, NH: IPSSR,
1995
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