Edge-TQM
Final Digest The VHA-sponsored, on-line discussion group, EdgeTQM, has identified 9 potential areas for exploring how complexity might further advance quality improvement efforts in healthcare organizations. These notes provide a comprehensive digest of the work of the discussion group.

• Introduction
• Nine Areas Where Complexity Might Inform QI Efforts
  1. The Complex Patient
  2. Diffusion of Innovation and Best Practice
  3. Enabling Natural, Adaptive Improvement
  4. Neural Nets
  5. Quantitative Methods
  6. Role of Human Interaction in Improvement
  7. Organizational Performance Measurement
  8. Metaphor and Leadership
  9. Collaborative Learning