||Welcome to Edgeware
Complexity Resources for Health Care Leaders
Complexity. It is
a concept that is imposing in its very name. In fact,
even the idea of explaining complexity ("making complexity simple") is, at its
heart, paradoxical. This raises intriguing questions: Must an approach to complexity be
complex? How should a resource book for complexity science be structured? It is questions
like these that Edgeware seeks to answer.
So, how does Edgeware address complexity? You will soon discover that Edgeware's
very structure models the principles it is addressing. This holds implications for you,
the reader (or, to use a more accurate term, "the participant"):
Edgeware is non-linear.
Those of you who are strictly left-brained and orderly may find your preferences
challenged! Edgeware is not a "book" that is read from beginning to end.
Instead, it is a collection of aides, ideas and resources that allow people with different
learning styles and in different contexts to explore this fascinating science from
multiple angles. Start at the beginning. Start at the end. Pick a page at random. It
doesn't matter - you will soon find your way.
Edgeware offers multiple points-of-entry.
Whether you are new to complexity science, or you are further along in the lifelong
journey of exploring its intricacies, there are several portals through which you can
access Edgeware. The following pages of this Welcome section will assist you in taking the
Edgeware is unsettling.
Complexity may require that you disassemble some of your old mental models about
organizations, and the world around you. Old beliefs about control and management, for
example, look very different when viewed through a lens of complexity. Resist the
temptation to dismiss the difficult lessons of complexity; it's good to be somewhat
unsettled. (This, in itself, is a concept consistent with complexity.)
Edgeware honors the old.
There's no need for you to throw out everything you know.
Complexity science is not about bulldozing over old concepts and theory. Rather, it
helps illuminate what has worked in the past, and why. One of the beauties of complexity
science is that it is cross-disciplinary. It is built on patterns that can be observed in
the economy, in a vegetable garden, in global organizations... even in the structure of
clouds. In fact, the roots of complexity science are thousands of years old.
Edgeware is a "thinking" approach.
This is not a program that you "roll out" in organizations, with
banners and coffee mugs. It's a new way of thinking and seeing the world -and, hence, a
new way of working with real organizational and health care issues.
Edgeware offers multiple voices.
You may notice that Edgeware's personality is somewhat fragmented. Its tone and
approach shift frequently. Its perspectives vary. In fact, many voices are represented
here, including several leading thinkers in complexity science and many health care
leaders who are putting
complexity-inspired approaches to work.
Edgeware is alive.
Like all complex adaptive systems, Edgeware is in a perpetual state of transition. It will
grow, change and evolve over time as more is learned, new ideas are tested and new
experiences are shared. Don't ask for a detailed plan that charts the future growth of
Edgeware; there isn't one.
Instead, Edgeware will be allowed to grow and change in response to the needs and
contributions of the many, many people who use it. People like you. In fact, if you would
like to offer your suggestions, edits, new "Tales," or even contrarian points of
view, please contact Curt Lindberg at (609) 395-7776, or e-mail him at firstname.lastname@example.org
Most important of all, remember that
Edgeware thrives on your learnings, your experiences, your energy. It
is more than this website; it is an active community of learners. Your
participation, in whatever fashion, holds the potential for tremendous
Thank you for joining us,
The Edgeware Design Team
Schulich School of Business, York University,
4700 Keele Street, North York, Ont, M3J 1P3.
Paul E. Plsek & Associates
1005 Allenbrook Lane
Roswell, GA 30075
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