1. Complexity lens

View your system through the lens of complexity...

in addition to the metaphor of a machine or a military organization.

2. Good-enough vision

Build a good enough vision and provide minimum specifications...

rather than trying to plan out every little detail.

3. Clockware /  swarmware

When life is far from certain, lead from the edge, with clockware and swarmware in tandem...

that is, balance data and intuition, planning and acting, safety and risk, giving due honor to each.

4. Tune to the edge

Tune your place to the edge by fostering the "right" degree of: information flow, diversity and instead of controlling information, difference, connections inside and outside the organization, power differential, and anxiety...

instead of controlling information, forcing agreement, dealing separately with contentious groups, working systematically down all the layers of the hierarchy in sequence, and seeking comfort.

5. Paradox

Uncover and work paradox and tension...

rather than shying away from them as if they were unnatural.

6. Multiple Actions

Go for multiple actions at the fringes, let direction arise...

rather than believing that you must be "sure" before you proceed with anything.

7. Shadow system

Listen to the shadow system...

realizing that informal relationships, gossip, rumor, and hallway conversations contribute significantly to agents' mental models and subsequent actions.

8. Chunking

Grow complex systems by chunking...

by allowing complex systems to emerge out of the links among simple systems that work well and are capable of operating independently.

9. Competition /  cooperation

Mix cooperation and competition...

...it's not one or the other.